RETURN, REPLACEMENT, AND REFUND POLICY

We have a 7-day replacement-only policy, which means you have 7-days after receiving your product to request a replacement.

Products from Be My Pillow are not eligible for a return or refund. 

Products from Be My Pillow can only be exchanged if there's a manufacturing defect or is damaged due to delivery.

All products are 100% made-on-demand and are manufactured just for you with all the love & care. Our products go through rigorous quality check processes & multiple pictures are clicked for proof before they leave our warehouse. However, you can request a replacement if your product is damaged during shipment or transit.

 

HOW DO I REPLACE A PRODUCT PURCHASED ON BE MY PILLOW?

 

Follow a few simple steps to initiate your replacement request within 7- days of receiving the order:

 

Step 1: Make a good video showing the defect in the product.

(Please note we won't accept your replacement request without the video of the defective product)

Step 2: Email us at support@bemypillow.com with your Order ID & the video.

Step 3: We will check your email within 1-2 Working days & if our team finds the product defective, we will initiate a replacement.

 

HOW LONG WOULD IT TAKE ME TO RECEIVE THE REPLACEMENT OF THE PRODUCT?

 

After Be My Pillow has accepted the request, as per the Return Refund and Replacement Policy, the new product will be shipped within 4-5 working days. 

 

You can always contact us for any replacement queries at support@bemypillow.com